CRM_25-11-18#story#7366,服务商KPI界面需求2025.9.11

src/views/report/reportIndex-copy.vue

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+<template>
+<!--  <van-pull-refresh v-model="isLoading" class="custom-pull-refresh safe-pull-refresh" @refresh="onRefresh">-->
+    <div class="main_wrap">
+      <div class="top_bg" :class="{'dispatch' : type == 1 , 'driver' : type != 1}">
+<!--        <div class="title">报备中心</div>-->
+      </div>
+      <div class="service_wrap">
+        <service-item :order-info="orderInfo" @refresh="onRefreshHandler"></service-item>
+      </div>
+      <div class="chat_list" ref="chatList" >
+        <!--ai对话框 s -->
+        <div v-for="(item, index) in recordList" :key="index">
+          <template v-if="item.messageType == 4">
+            <div class="top_tip_wrap">为了快速解决问题，请选择下方咨询类型</div>
+            <div class="ai_chat" >
+              <div class="ai_left">
+                <img class="report_ai" src="@/assets/report/report_ai.png" alt="">
+              </div>
+              <div class="ai_right">
+                <div class="ai_title">{{ orderInfo?.driverName }}你好，请选择报备内容</div>
+                <ul>
+                  <li v-for="_item in item.content" :key="_item.id" @click="addReportHandler(_item)">“{{_item.name}}”</li>
+                </ul>
+              </div>
+            </div>
+          </template>
+          <template v-if="[2, 3].includes(Number(item.messageType))">
+            <!--ai对话框 e -->
+            <div class="tip_wrap">{{item.createTime}}</div>
+            <!--客服对话框 s -->
+            <div class="customer_item mb20">
+              <div class="customer_left">
+                <img class="profile_photo mr" src="@/assets/report/report_customer.png" alt="">
+              </div>
+              <div class="common_right customer_cls">
+                <div class="customer_status">{{item.reportConfigName}}</div>
+                <div class="response_con">{{item.remark}}</div>
+              </div>
+            </div>
+          </template>
+          <template v-if="item.messageType == 1">
+            <!--服务人员对话框 e -->
+            <div class="tip_wrap">{{item.createTime}}</div>
+            <!--服务人员对话框 s -->
+            <div class="server_item mb20">
+              <div class="common_right service_cls">
+                <div class="service_status">{{item.reportConfigName}}</div>
+                <div class="response_con">{{item.remark}}</div>
+              </div>
+              <div class="customer_left">
+                <img class="profile_photo ml" v-if="type == 1" src="@/assets/report/report_dispatch.png" alt="">
+                <img class="profile_photo ml" v-else src="@/assets/report/report_driver.png" alt="">
+              </div>
+            </div>
+            <!--服务人员对话框 e -->
+          </template>
+        </div>
+      </div>
+      <report-list-item :report-list.sync="reportList" @getReport="getReportHandler" />
+      <van-popup ref="addReportModal" v-model="addReportShow" :close-on-click-overlay="false" closeable duration="0" round position="bottom">
+        <div class="dialog_wrap">
+          <img class="add_report_bg" src="@/assets/report/add_report_bg.png" alt="">
+          <div class="report_content">
+            <template v-if="currentInfo.component == 'time'">
+              <!--预约时间报备 s -->
+              <div class="report_title">
+                <img class="dot" src="@/assets/report/add_report_dot.png" alt="">
+                <span>预约时间</span>
+              </div>
+              <div class="report_time_content" @click="showDatetime = true">
+                <div class="report_time_left">
+                  <img class="add_report_time" src="@/assets/report/add_report_time.png" alt="">
+                  <span>{{appointTime || '请选择时间'}}</span>
+                </div>
+                <img class="report_arrow" src="@/assets/report/add_report_arrow.png" alt="">
+              </div>
+              <!--预约时间报备 e -->
+            </template>
+            <template v-if="currentInfo.component == 'address'">
+              <!--修改地址报备 s -->
+              <div class="report_title">
+                <img class="dot" src="@/assets/report/add_report_dot.png" alt="">
+                <span>修改地址</span>
+              </div>
+              <div class="report_time_content" @click="goPage('addressMap')">
+                <div class="report_time_left">
+                  <img class="add_report_time" src="@/assets/report/add_report_address.png" alt="">
+                  <span>{{address || '请选择地址'}}</span>
+                </div>
+                <img class="report_arrow" src="@/assets/report/add_report_arrow.png" alt="">
+              </div>
+              <!--修改地址报备 e -->
+            </template>
+            <div class="report_title">
+              <img class="dot" src="@/assets/report/add_report_dot.png" alt="">
+              <span>补充报备内容</span>
+            </div>
+            <div class="report_common_content">
+              <textarea class="report_textarea" id="text-input" rows="4" placeholder="点击这里输入补充报备内容" v-model.trim="remark"></textarea>
+  <!--            <van-field-->
+  <!--              v-model="remark"-->
+  <!--              class="report_textarea"-->
+  <!--              placeholder="点击这里输入补充报备内容" />-->
+            </div>
+          </div>
+          <div class="report_btn" @click="saveHandler">
+            提交报备
+          </div>
+        </div>
+      </van-popup>
+
+      <van-popup v-model="showDatetime" round position="bottom">
+        <van-datetime-picker
+          class="dataTime"
+          v-if="showDatetime"
+          v-model="appointTime"
+          type="datetime"
+          :min-date="minDate"
+          :filter="filter"
+          @confirm="onConfirm"
+          @cancel="showDatetime = false"
+        />
+      </van-popup>
+    </div>
+<!--  </van-pull-refresh>-->
+</template>
+
+<script>
+  import { getReportListByOrder, reportHistory, newOrderReporting, getOrderInfo } from "@/api/report"
+  import { myMixins} from "@/utils/myMixins";
+  import {timeFormat} from "@/utils/common";
+  import reportListItem from '@/views/report/components/report-list-item'
+  import serviceItem from "@/views/report/components/service-item"
+  import {Dialog, Toast} from "vant";
+  export default {
+    name: "reportIndex",
+    components: { serviceItem, reportListItem },
+    mixins: [myMixins],
+    data() {
+      return {
+        addReportShow: false,
+        remark: '',
+        showDatetime: false,
+        appointTime: '',
+        minDate: new Date(),
+        address: '',
+        lat: '',
+        lng: '',
+        reportList: [],
+        recordList: [],
+        orderInfo: {},
+        type: '',   // 1 调度   2 司机
+        currentInfo: '',
+        userOrderId: '',
+        userOrderCode: '',
+        driverId: '',
+        clickFlag: true,
+        isLoading: false,
+      }
+    },
+    async mounted() {
+      const urlParams = new URLSearchParams(window.location.search);
+      this.userOrderId = this.$route.query.userOrderId || urlParams.get('userOrderId');
+      this.userOrderCode = this.$route.query.userOrderCode || urlParams.get('userOrderCode');
+      this.type = this.$route.query.type || urlParams.get('type');
+      this.driverId = this.$route.query.driverId || urlParams.get('driverId');
+      await this.getReportList();
+      await this.getDetail();
+      await this.getRecordList();
+      await this.scrollToBottom();
+    },
+    activated() {
+      let addressSession = sessionStorage.getItem('reportAddress');
+      if(addressSession) {
+        let _obj = JSON.parse(addressSession)
+        this.address = _obj.startPoiAddress;
+        this.lat = _obj.startLat;
+        this.lng = _obj.startLng;
+        this.adCode = _obj.adCode;
+      }
+    },
+    methods: {
+      filter(type, options) {
+        if (type === 'minute') {
+          return options.filter((option) => option % 5 === 0);
+        }
+        return options;
+      },
+      onRefreshHandler() {
+        setTimeout(async () => {
+          try {
+            this.recordList = [];
+            await this.getReportList();
+            await this.getDetail();
+            await this.getRecordList();
+            await this.scrollToBottom();
+          } finally {
+            this.isLoading = false; // 结束加载状态
+          }
+        }, 100)
+      },
+      // 添加滚动方法
+      scrollToBottom() {
+        this.$nextTick(() => {
+          const container = this.$refs.chatList
+          container.scrollTop = container.scrollHeight
+        })
+      },
+      async getRecordList() {
+        let recordList = await reportHistory({
+          userOrderId: this.userOrderId,
+          userOrderCode: this.userOrderCode,
+          driverId: this.driverId,
+          source: Number(this.type),
+        })
+        this.recordList = recordList.data;
+      },
+      async saveHandler() {
+        if( this.clickFlag ) {
+          let data = {
+            source: Number(this.type),
+            reportContent: this.remark,
+            userOrderId: Number(this.userOrderId),
+            reportConfigId: this.currentInfo.id,
+            userOrderCode: this.userOrderCode,
+            driverId: this.driverId,
+          }
+          if(this.currentInfo.component == 'time') {
+            if( !this.appointTime ) {
+              Toast('预约时间不能为空')
+              return
+            }
+            if( new Date(this.appointTime).getTime() <= new Date().getTime() ) {
+              Toast('预约时间不能小于当前时间')
+              return
+            }
+            data.time = this.appointTime
+          }
+          if(this.currentInfo.component == 'address') {
+            if( !this.address ) {
+              Toast('地址不能为空')
+              return
+            }
+            data.address = this.address
+            data.lat = this.lat;
+            data.lng = this.lng;
+          }
+          if( !this.remark ) {
+            Toast('备注内容不能为空')
+            return
+          }
+          this.clickFlag = false;
+          try {
+            await newOrderReporting(data)
+            Dialog.alert({
+              title: '提示',
+              message: "报备添加成功"
+            }).then(async () => {
+              await this.getRecordList()
+              this.addReportShow = false
+              this.scrollToBottom();
+              this.initDialogData();
+              this.clickFlag = true
+            });
+          } finally {
+            this.clickFlag = true
+          }
+        }
+      },
+      initDialogData() {
+        this.appointTime = '';
+        this.address = '';
+        this.lat = '';
+        this.lng = '';
+        this.remark = '';
+      },
+      addReportHandler(data) {  // 点击添加报备弹框
+        console.log('currentInfocurrentInfo', data)
+        this.currentInfo = data;
+        this.remark = '';
+        this.addReportShow = true
+      },
+      getReportHandler(data) {  // 点击获取当前报备信息
+        console.log('dadadada', data.child)
+        this.recordList.push({
+          messageType: 4,
+          content: data.child
+        })
+        this.scrollToBottom();
+        if( data.child?.length == 1 ) {
+          this.addReportHandler(data.child[0])
+        }
+      },
+      async getDetail(){  // 订单详情
+        if(this.userOrderId) {
+          let result = await getOrderInfo({
+            userOrderId: this.userOrderId,
+            userOrderCode: this.userOrderCode
+          })
+          this.orderInfo = result.data
+        } else {
+          this.orderInfo = {}
+        }
+
+      },
+      async getReportList() {   // 报备大类
+        let res = await getReportListByOrder({
+          orderId: this.userOrderId
+        });
+        this.reportList = res.data
+      },
+      onConfirm(data) {
+        this.appointTime = timeFormat(new Date(data))
+        this.showDatetime = false;
+      }
+    }
+  }
+</script>
+<style lang="scss">
+  .custom-pull-refresh {
+    height: 100% !important;
+  }
+</style>
+<style lang="scss" scoped>
+  #app {
+    background: #F9FCFF !important;
+    height: 100%;
+  }
+
+  .main_wrap {
+    width: 100%;
+    height: 100%;
+    background: #F9FCFF !important;
+    display: flex;
+    flex-direction: column;
+    // 添加以下样式确保正确的高度计算
+    position: absolute;
+    top: 0;
+    bottom: 0;
+    left: 0;
+    right: 0;
+  }
+.top_bg {
+  width: 100%;
+  height: 87px;
+  /*.title {
+    color: #fff;
+    text-align: center;
+    padding-top: 52px;
+    font-size: 17px;
+    line-height: 24px;
+  }*/
+}
+  .dispatch { // 调度app头部背景色
+    background: #354683;
+  }
+  .driver { // 司机app头部背景色
+    background: #334885;
+  }
+.service_wrap {
+  margin-top: -75px;
+  /*margin-bottom: 20px;*/
+}
+.chat_list {
+  flex: 1;
+  /*overflow: auto;*/
+  overflow-y: auto;
+  overflow-x: hidden;
+  -webkit-overflow-scrolling: touch; // 为了iOS平滑滚动
+  padding-top: 10px;
+  /* 修复 iOS 滚动问题 */
+  transform: translateZ(0);
+  .top_tip_wrap {
+    color: #7C8698;
+    text-align: center;
+    font-size: 13px;
+  }
+  .tip_wrap {
+    color: #7C8698;
+    text-align: center;
+    font-size: 13px;
+    margin-bottom: 10px;
+  }
+  .ai_chat {
+    padding: 25px 10px 20px;
+    display: flex;
+    .ai_left {
+      .report_ai {
+        width: 44px;
+        height: 44px;
+        margin-right: 12px;
+      }
+    }
+    .ai_right {
+      .ai_title {
+        color: #203152;
+        font-size: 15px;
+        font-weight: 600;
+        margin-bottom: 15px;
+      }
+      li {
+        font-size: 13px;
+        color: #267EF0;
+        line-height: 18px;
+        margin-bottom: 15px;
+        font-weight: bold;
+      }
+      li::before {
+        content: "";
+        display: inline-block;
+        width: 8px;
+        height: 8px;
+        background-color: #5680FA;
+        border-radius: 50%; /* 圆形 */
+        margin-right: 10px;
+      }
+    }
+  }
+}
+
+/*客服人员，服务人员对话弹框样式 s*/
+  .profile_photo {
+    width: 44px;
+    height: 44px;
+  }
+  .mr {
+    margin-right: 10px;
+  }
+  .ml {
+    margin-left: 10px;
+  }
+  .mb20 {
+    margin-bottom: 20px;
+  }
+  .customer_item {
+    display: flex;
+    padding-left: 10px;
+    padding-right: 64px;
+    .customer_left {
+    }
+  }
+  .common_right {
+    padding: 11px 13px;
+    flex: 1;
+    .customer_status::before {
+      content: "";
+      display: inline-block;
+      width: 8px;
+      height: 8px;
+      background-color: #5680FA;
+      border-radius: 50%; /* 圆形 */
+      margin-right: 10px;
+    }
+    .customer_status {
+      font-size: 14px;
+      color: #267EF0;
+      line-height: 20px;
+      font-weight: bold;
+    }
+    .service_status {
+      font-size: 14px;
+      color: #F07926;
+      line-height: 20px;
+      font-weight: bold;
+    }
+    .service_status::before {
+      content: "";
+      display: inline-block;
+      width: 8px;
+      height: 8px;
+      background-color: #F07926;
+      border-radius: 50%; /* 圆形 */
+      margin-right: 10px;
+    }
+  }
+  .customer_cls {
+    border-radius: 0px 6px 6px 6px;
+    background: #E3F0FF;
+  }
+  .service_cls {
+    background: #FAEBD8;
+    border-radius: 0px 6px 6px 6px;
+  }
+  .server_item {
+    display: flex;
+    padding-right: 10px;
+    padding-left: 64px;
+  }
+  .response_con {
+    font-size: 13px;
+    color: #242A37;
+    line-height: 18px;
+    font-weight: bold;
+    margin-top: 5px;
+  }
+  /*客服人员，服务人员对话弹框样式 e*/
+  .dialog_wrap {
+    .add_report_bg {
+      width: 100%;
+      height: 76px;
+    }
+    .report_content {
+      width: calc(100% - 12px);
+      margin: -30px auto 0;
+      padding-right: 14px;
+      padding-left: 20px;
+      box-sizing: border-box;
+      background: #fff;
+      position: relative;
+      padding-top: 25px;
+      border-radius: 10px;
+      .report_title {
+        font-size: 16px;
+        font-weight: 600;
+        color: #267EF0;
+        line-height: 22px;
+        margin-bottom: 10px;
+        .dot {
+          width: 7px;
+          height: 6px;
+          margin-right: 12px;
+        }
+      }
+      .report_time_content {
+        padding: 13px;
+        background: #F2F7FF;
+        border-radius: 6px;
+        border: 1px solid #E2EAF6;
+        display: flex;
+        justify-content: space-between;
+        align-items: center;
+        margin-bottom: 30px;
+        .report_time_left {
+          font-size: 14px;
+          font-weight: bold;
+          color: rgba(0, 0, 0, 0.9);
+          display: flex;
+          align-items: flex-start;
+        }
+        .add_report_time {
+          width: 18px;
+          height: 18px;
+          margin-right: 8px;
+        }
+        .report_arrow {
+          width: 8px;
+          height: 12px;
+          margin-left: 5px;
+        }
+      }
+      .report_common_content {
+        margin-bottom: 27px;
+        .report_textarea {
+          width: 100%;
+          box-sizing: border-box;
+          background: #F8FAFC;
+          border-radius: 6px;
+          min-height: 95px;
+          border: 1px solid #E2EAF6;
+          padding: 10px;
+          font-size: 13px;
+        }
+      }
+    }
+    .report_btn {
+      width: calc(100% - 80px);
+      height: 46px;
+      line-height: 46px;
+      background: #005DD5;
+      border-radius: 23px;
+      color: #FFFFFF;
+      font-size: 15px;
+      font-weight: bold;
+      text-align: center;
+      margin: 0 auto 40px;
+    }
+  }
+  ::v-deep .van-popup__close-icon {
+    color: #0F458E;
+  }
+</style>